Refund & Return Policy

Made for your order.
Supported with care.

Whether you choose art for your own home or a meaningful gift, we want your canvas to arrive as described and in good condition.

Our canvases are made to order. We do not accept returns or exchanges for a change of mind, but we stand behind canvases that arrive damaged, defective, incorrectly printed, or different from what you ordered.

What we cover

Please contact us within 30 calendar days of delivery if you experience any of the following:

• A manufacturing defect: a fault in the canvas, frame, or construction that was present when the item arrived.
• Damage during shipping: your canvas arrives with damage, such as a broken frame, torn canvas, or other transit damage.
• A significant printing error: the print has a clear production fault or is materially different from the artwork described and shown on the product page.
• An incorrect item: you receive a different artwork or size from the one listed on your order confirmation.

After we review and confirm a covered issue, you may choose a free replacement or a full refund for the affected item . No return is required, and there are no return-shipping or restocking charges for these claims.

This coverage applies to qualifying canvases purchased at either full price or a discounted price. If only part of a multi-item order is affected, the resolution applies to those items.

What this policy does not cover

Because each canvas is made to order, we do not offer change-of-mind returns, exchanges, or free replacements for:

• A change in preference: you or the gift recipient decide the artwork is no longer wanted or does not suit the room.
• An incorrect selection at checkout: the artwork or size delivered matches your order, but a different option was intended.
• Minor screen-to-print differences: slight color or appearance differences caused by screen settings, lighting, or normal print reproduction. Significant printing faults or an item materially different from its description remain covered.
• Damage caused after delivery: damage resulting from mishandling, improper installation, misuse, or alterations. This does not exclude a manufacturing defect that was already present on arrival.

Please review the artwork, dimensions, and product details before ordering. If you are unsure which size to choose, email support@levandart.com and we will be happy to help.

If you selected the wrong option, you can still contact us to discuss any available options. We will explain any cost before you decide.

How to request help

Email support@levandart.com within 30 calendar days of delivery and include:

• Your order number.
• A short description of what is wrong.
• A clear photograph of the complete canvas and a close-up showing the issue.
• Photographs of the packaging and shipping label, where available, especially for shipping damage.
• Whether you would prefer a replacement or a refund.

Please keep the canvas and any available packaging while we review the issue. Do not send your canvas back. We will assess the information and contact you about the next steps.

If you have difficulty providing photographs, let us know so we can help you with the review process.

Refunds

Once a refund is approved, we will initiate it to your original payment method within 7 business days. We will email you when it has been issued.

A refund for a covered issue includes the amount you paid for the affected item, applicable tax, and any original shipping charge attributable to that item. If the entire order is affected, the refund includes the full original shipping charge you paid.

For multi-item orders, unaffected items are not refunded. Refunds reflect the amount actually paid after any discount.

Your bank or payment provider may need additional time to post the refund. If you have received our refund confirmation but cannot see the credit, please check with your payment provider or contact us for help.

Replacements

An approved replacement for a covered issue is provided at no additional cost, including shipping.

Please allow 3–5 business days for processing after replacement approval, followed by 3–5 business days for shipping. The total estimated replacement delivery window is 6–10 business days.

Business days exclude weekends and U.S. public holidays. We will send shipment confirmation and tracking information where available. If the original artwork or size is unavailable, we will offer a refund or discuss an alternative with you before proceeding.

For more information, please see our Shipping Policy .

Order changes & cancellations

If you need to change or cancel your order, please email support@levandart.com as soon as possible, ideally within 12 hours of purchase. Include your order number and the requested change.

We can accommodate ordinary changes or cancellations only before production begins. A request is not confirmed until you receive our confirmation, and we cannot guarantee that production can be stopped.

If we confirm a cancellation before production, we will refund the full amount paid for the canceled item, including applicable tax and any shipping charge attributable to it. A full-order cancellation includes the full shipping charge paid.

These production-related limits do not affect remedies for covered product issues, your rights if we cannot ship within the promised timeframe, or rights provided by applicable law.

Your consumer rights

This policy describes our voluntary customer-care process. It does not limit any rights or remedies available under applicable consumer-protection or warranty laws.

If you discover a problem after the 30-day reporting period, please contact us so we can review the situation and any applicable rights.